Data protection

Play 25 Privacy Policy – Your Data Is Completely Safe With Us

Everything you share with Play 25 — where it goes, who can see it, and how it's kept safe — is laid out clearly right here. We believe transparency is the foundation of real trust.

Last Updated: January 2026 In Bengali No Data Selling
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10 Categories SSL Encryption Not Sold to Third Parties Your Rights Are Protected
Summary

How we protect your privacy

Before diving into the details, here are six key things to know. Protecting your data is Play 25's top priority.

SSL Encryption

All your personal and financial information is secured with 256-bit SSL encryption. Your data cannot be read or intercepted during transmission.

Not Sold to Third Parties

Play 25 never sells your personal data to third parties. Your information is used solely to deliver our services and improve the platform.

Full Control in Your Hands

You can view, correct, or request deletion of your stored data at any time. Your rights are fully protected.

KYC protection

Documents submitted for identity verification are stored with the highest level of security. Only authorized personnel have access to this information.

Marketing Opt-Out

If you no longer wish to receive promotional emails or SMS, you can opt out at any time. Just let our support team know and we'll stop sending them.

Secure Data Storage

All data is stored on secured servers. Firewalls, antivirus protection, and regular security audits are in place to prevent unauthorized access.

Section 1

Introduction and scope

Play 25 (play25.click) is an online Sports Betting and gaming platform serving users in Bangladesh. We understand how valuable your personal information is to you. That's why this Privacy Policy clearly sets out what data we collect, how it's used, and how we keep it secure.

This Privacy Policy applies when you visit the Play 25 website, open an account, use the mobile app, or access any of our services. By using Play 25's services, you are considered to have accepted this Privacy Policy.

In plain terms: Play 25 has nothing to hide about how your data is used. We will never use your information beyond what is set out in this policy. If anything is unclear, feel free to reach out to our support team directly.

This policy is written in English to ensure our Bangladeshi members can read and understand it easily. Play 25 may update this policy at any time, and any changes will be announced on the platform.

Section 2

What information we collect

Play 25 only collects information that is necessary for providing services and managing your account. No excessive or irrelevant data is collected.

Personally Identifiable Information

  • Full name (as per National ID)
  • Date of Birth (for age verification)
  • Email Address
  • Mobile number
  • Current & Permanent Address

Identity Verification (KYC) Information

  • National ID (NID) Number & Scanned Copy
  • Passport or Birth Certificate (where applicable)
  • Selfie or Face Verification Photo

Financial Information

  • BKash, Nagad, or Rocket Number
  • Bank account number (for withdrawals)
  • Transaction History & Amounts

Technical information

  • IP address and device information
  • Browser type and operating system
  • Activity logs on the platform
  • Betting history and preferences
Important: Play 25 never stores full bank card numbers, CVV codes, or banking passwords. Payment gateways handle this information through their own secure systems.
Section 3

How Your Information Is Collected

Play 25 collects your information through several methods. Every method is transparent, and you have the right to know about each one.

Collection Method Example
Directly from you Completing the registration form, submitting KYC documents, contacting support
Automatically Cookies, Log Files, Browsing Behavior, Device Information
Via Third Parties Payment gateways, identity verification services
Public Records Identity verification against government databases where required

Remember, Play 25 will never call you or send an SMS asking for your password, OTP, or card number. If anyone contacts you this way, it's a scam — report it to our support team immediately.

Section 4

Purpose of Data Use

Play 25 uses your information only for specific, legitimate purposes. Those purposes are clearly outlined below:

Service Delivery & Account Management

  • Creating and managing your account
  • Processing Deposits & Withdrawals
  • Providing betting and gaming services
  • Managing bonuses and promotions

Security & Legal Compliance

  • Age Verification & KYC Completion
  • Preventing fraud and money laundering
  • Meeting Regulatory Authority Requirements
  • Ensuring Cybersecurity

Communication & Customer Support

  • Sending Transaction Notifications
  • Responding to Support Tickets
  • Sending Notifications About Important Policy Changes
  • Sending Promotional Offers With Your Consent

Platform improvement

  • User Experience Analysis & Improvement
  • Planning & Testing New Features
  • Identifying and resolving technical issues
Our Commitment: Your information is used solely for the purposes stated above. Any use beyond that will require your separate consent.
Section 5

Data Sharing & Disclosure

Play 25 never sells your personal information. However, limited data may be shared in certain specific circumstances:

Service provider partners

Play 25 has a number of trusted technology and payment partners. Only the information necessary to deliver our services is shared with them, and all partners are contractually bound to comply with Play 25's Privacy Policy.

Legal Obligations

Play 25 may be required to disclose certain information in response to a court order, government directive, or regulatory authority request. In such cases, all applicable legal procedures are strictly followed.

Fraud Investigation

Your information may be shared with the relevant authorities in connection with investigations into fraud, money laundering, or other unlawful activity.

Never: Play 25 does not sell, lease, or trade your data to any advertising agencies, data brokers, or unrelated third parties. This commitment is absolute.
Section 6

Cookies & Tracking

The Play 25 website uses cookies. Cookies are small text files stored in your browser that help improve your experience.

Types of Cookies We Use

Cookie Type Purpose Duration
Essential cookies Maintaining login sessions, security Until Session Ends
Functional cookies Remembering Language Preferences & Theme Settings 1 year
Analytics Cookies Platform usage statistics 6 Months
Security Cookies Detecting Fraud 3 Months

You can disable cookies through your browser settings, though doing so may affect how some features on Play 25 function.

Section 7

Data Retention & Periods

Play 25 retains your information only for as long as necessary. Once it's no longer needed, it is securely deleted or anonymized.

  • Active Account Data: For the Duration of Active Account
  • Transaction Records: Up to 5 Years in Compliance With Financial Regulations
  • KYC Documents: Up to 5 Years After Account Closure
  • Betting History: 3 Years After Account Closure
  • Technical logs: 90 Days
Please Note: Certain information may need to be retained beyond the standard period due to legal obligations. You will be notified separately in such cases.
Section 8

Your rights

Under Play 25's Privacy Policy, you have several important rights. Get to know them and exercise them whenever needed.

  • Right to access: You may request to view all information stored in your account.
  • Right to Rectification: You may request corrections to any inaccurate or outdated information.
  • Right to Erasure: You may request deletion of your data, subject to certain conditions.
  • Right to Restrict Processing: In certain circumstances, you may request that processing of your data be restricted.
  • Right to portability: You can request a copy of your data in a machine-readable format.
  • Right to Object: You can object to your data being used for marketing or analytics purposes.

How to exercise your rights

To exercise any of the above rights, email us at support@play25.click. Play 25 typically responds within 30 business days. For complex requests, it may take longer — you will be informed in advance.

Identity Verification: To protect your data, your identity will be verified before any request is processed. This is done entirely for your security.
Section 9

Security Measures

Play 25 uses industry-leading security measures to protect your data. Our technical team continuously monitors the system and responds promptly to any potential threats.

  • 256-bit SSL/TLS Encryption: Strong encryption is applied to all data in transit.
  • Two-Factor Authentication (2FA): An additional layer of security when accessing your account.
  • Firewall & Intrusion Detection: Round-the-clock protection against unauthorized access.
  • Regular Security Audits: Periodic audits conducted by independent third-party experts.
  • Data backup: Regular backups maintained across multiple secure locations.
  • Staff training: Regular staff training on data protection.

What to Do in Case of a Data Breach

If there is any risk of a breach to your data security, Play 25 will notify affected members by email within 72 hours and provide guidance on the necessary protective steps to take.

Your Role: While Play 25 maintains the highest security standards, you should keep your password strong, never share it with anyone, and avoid logging into your account over public Wi-Fi.
Section 10

Policy updates and contact

Play 25 may update this Privacy Policy from time to time. If any significant changes are made, you will be notified via your registered email or through a notice upon logging into the platform.

Continued use of Play 25 after any changes have been made will be taken as your acceptance of the updated policy. We recommend checking this page regularly.

Contact Us

For any questions, complaints, or requests regarding this privacy policy, please get in touch with us:

  • Email: support@play25.click
  • Live Chat: Available 24/7 on the Website
  • Response Time: Usually Within 24 Hours
Last Updated: This privacy policy was last updated in January 2026. The next scheduled review date is July 2026.

Play safely on Play 25 today

Done reading our privacy policy? Open an account on our secure platform and enjoy world-class gaming.

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